The supply relationship is governed by supply orders, order confirmations, contracts and written agreements. All suppliers receive a document of presentation of the Company, illustrating the values and mission of Monnalisa, its quality, social responsibility and environmental, the standards SA8000, ISO 9001 and ISO 14001 to which it complies, as well as the Code of Conduct. At the beginning of the collaborative relationship, for the purposes of evaluation, all suppliers receive a self-assessment questionnaire containing a variety of questions on the supplier, including aspects relating to human resources, health and safety, data processing and compliance with the standards SA 8000, ISO 9001 and ISO 14001. The supplier must return the digitally completed questionnaire, undertaking to comply with the requirements of the standards and accepting both scheduled and unscheduled inspection visits from Monnalisa.
The submission of the required documentation may be followed by a Monnalisa audit aimed at assessing the supplier’s effective compliance with the answers given in the self-assessment questionnaire.
Any non-conformities detected during the audit are recorded in the evaluation system, and reported to the supplier in writing, indicating, where possible, any corrective actions to be taken within certain deadlines.
Following any negative outcome of the visit, the supplier must provide an improvement plan to the non-conformities encountered.
If, on the other hand, the assessment is positive with some reservations, the supplier in is put in stand-by, informed of the issues that have emerged, and will be subjected to further evaluations and audits. Suppliers must guarantee the compliance of any sub-suppliers they use with the requirements of Monnalisa.
At the end of each season, Monnalisa evaluates all its materials, processing and finished product suppliers on the basis of: quality of the product or service provided, value for money, flexibility, creativity and versatility.
The percentage of suppliers with fair, good and excellent quality indices, out of all suppliers evaluated, is high, evidencing the significant wealth of skills and knowledge capitalised in Monnalisa’s management of its supply chain.
Monnalisa introduced an environmental evaluation to increase the suppliers analisys. The purpose of these activities is to assess the environmental technical and organisational capacities of all suppliers involved in the production process.
The self-assessment questionnaires summarise the concepts expressed by the standard UNI EN ISO 14001. The application of these requirements was more or less thorough, depending on the technical and organisational capacity of the suppliers and the environmental relevance of their business activities.